[Ntop] Help with license (maintenance upgrade)

[Eddy Minet]

Hi, I've just bought a maintenance renewal for an old licence (2015).
I follow the steps to get the < maintenance renewal discount > by setting the original order id in < discount code >
I get a new orderid
But when I want to generate the new licence file (https://shop.ntop.org/mkntopng) I get this message :

with new order id : < The systemId XXXXXX was not purchased in orderId XXXX: please go back and specify a valid systemId. >
with the old order id : < The orderId XXXXXX has already created 1 licenses: no more licenses left (1 in total). >

Where to get help with this ??

[Thomas Leathley]

I would appreciate an answer to this question too - I’m getting ready to
renew an expired ntopng pro license. If there’s any tricks to it, best to
hear it all now.

Many thanks!

Hi, I’ve just bought a maintenance renewal for an old licence (2015).
I follow the steps to get the « maintenance renewal discount » by setting
the original order id in « discount code »
I get a new orderid
But when I want to generate the new licence file (https://shop.ntop.org/
with new order id : « The systemId XXXXXX was not
purchased in orderId XXXX: please go back and specify a valid systemId. »
with the old order id : « The orderId XXXXXX has already
created 1 licenses: no more licenses left (1 in total). »
Where to get help with this ??
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http://listgateway.unipi.it/mailman/listinfo/ntop

[Thomas Leathley]

May I surmise then that the online docs on how to renew a license are
correct and Eddy just had a special case? Just wondering as I’m about to
do it myself.

Many thanks Luca & company.

Hi Eddy
I will send you a private reply on this matter
Luca
Hi, I’ve just bought a maintenance renewal for an old licence (2015).
I follow the steps to get the « maintenance renewal discount » by setting
the original order id in « discount code »
I get a new orderid
But when I want to generate the new licence file (https://shop.ntop.org/
with new order id : « The systemId XXXXXX was not
purchased in orderId XXXX: please go back and specify a valid systemId. »
with the old order id : « The orderId XXXXXX has already
created 1 licenses: no more licenses left (1 in total). »
Where to get help with this ??
_______________________________________________
Ntop mailing list
http://listgateway.unipi.it/mailman/listinfo/ntop
_______________________________________________
Ntop mailing list
http://listgateway.unipi.it/mailman/listinfo/ntop